Copyright: Driver Version 3.2


hp deskjet Release Notes For Windows 95/98,NT 4.0 and Windows/2000
HP Deskjet Release Notes

This document contains the latest information about your hp deskJet printer.

Contents

Conflicts With Specific Software Programs

Conflicts with Banner Software

Problems printing through a ZIP drive

Problems with 16-bit applications under Windows NT

Problems with Networking

 	Web Sites with Current Support Information

Lotus(R)1-2-3(R) are U.S. registered trademarks of Lotus Development Corp.

Microsoft is a U.S. registered trademark of Microsoft Corporation.

PageMaker is a U.S. registered trademark of Adobe Corporation.

WordPerfect is a U.S. registered trademark of Corel Corporation.

Windows is a trademark of Microsoft Corporation.


 Conflicts With Specific Software Programs

At the time this printer software was released, the following known software program limitations existed.

(Click on a software program for information on known

 conflicts.)

Acrobat

Corel Draw

Corel Print House

Dr. Solomon's Anti-Virus Toolkit

Excel

Publisher

Rand McNally Street Finder/Trip Maker

WordPerfect

WordPro


Adobe Acrobat
 Acrobat

When printing a document with graphics in Acrobat 3.00 under Windows NT, the graphics do not print. This is fixed in version 3.01.

Acrobat Technical Support


 WordPro 1.0, 96

When printing a return address on envelopes in WordPro 96, the address needs to be moved 0.6 in. (15 mm) to the right, otherwise, the return address will get clipped.

If you are printing envelopes using the default settings, RETURN and RECIPIENT address will print almost 2 inches (50 mm) from the left edge where some part of the address will get clipped. This happens in Windows NT only.

To fix this in WordPro 96, the adjustment can be done by dragging the text boxes in the WYSIWYG display under Create, Envelope.

WordPro Technical Support


Corel Draw 4.0, 5.0, 6.0, and 7.0
Corel Draw 7.0

Corel Draw 7.0

Drag and drop printing does not work. This is fixed in version 8.0.

Corel Draw Technical Support


Corel Print House 1.0, 1.1
 Corel Print House Magic 3

Corel Print House Magic 3

Print House reads the driver print mode (Normal, Best, etc.) at application startup time. Print House does not detect any change in the print mode after the application starts running. To achieve the expected print quality, set the desired print mode using the Printers box within Windows. Select Document Defaults and set the desired Print Quality . Close the Dialogs and start the application. To change the print quality thereafter, exit the application, change the Print Quality and then restart the application.

When printing either a calendar or a sign using the hp deskjet printer's Best Mode, the document is printed at a small scale in the upper right corner of the page. Use Normal Mode and the calendar or sign will be printed on the entire page. This issue occurs when running Windows NT 4.0. This issue does not occur under Windows 95/98.

Corel Print House Technical Support


Dr. Solomon's Anti Virus Toolkit

You may notice a significant performance degradation when using Dr. Solomon's Anti-Virus Toolkit, version 7.84. It is recommended that you upgrade to version 7.90 or higher to fix this problem.

Dr. Solomon's Technical Support


Excel 95 and 97

Excel only allows print modes to be set on individual worksheets. If "entire workbook" is selected for printing, the print job is printed based on the selected print mode for the current worksheet.  All other sheets will print using the print modes in which they were originally set. To fix this, go to each individual worksheet and change the print mode for that sheet in File/Page Setup/Options. On the Setup tab of the HP Print Settings dialog box, select Draft, Normal, or Best. This becomes the print mode in which each worksheet is printed when "entire workbook" is selected for printing.

Excel Technical Support


PrintMaster Gold 2.00.00

PrintMaster Gold 2.0

This software program is not designed to print on continuous paper when printing banners. Whether you print on continuous paper or cut sheet paper you will need to cut and tape the sheets together.

PrintMaster Gold Technical Support


Publisher 95, and 97

Publisher 95, 97

Large gradated fills print very slowly.

When printing on banner (continuous) paper, the “Overlap Tiles By:” setting is set to 0.25” (7mm) by default. Set this setting to 0.0” (zero inches). To do this, select File/Print/Tile Printing Options.

When printing on envelopes, the return address may be clipped. Shift the return address to the right approximately 1" (25mm) from where the return address box shows it should be.

Publisher Technical Support


Rand McNally Street Finder 1996/Rand Mcnally Trip Maker 1997
Rand McNally Street Finder 1996
Rand McNally Trip Maker 1997

When accessing hp’s printer setup dialog box through File, Print, Setup, Properties or File, Printer Setup, Properties, in Windows NT, the software program automatically closes. Print settings must be changed through the Printers Folder.

Click here [image] to open the Printers Folder now.

Street Finder Technical Support


WordPerfect 6.1, 7.0

WordPerfect 6.1

HP’s duplex printing feature is not available through WordPerfect. See the WordPerfect user’s guide for instructions on duplex printing.

Custom size printing must be set in HP's print settings dialog box in order for custom sized papers to print correctly. If custom size printing is set only in WordPerfect, an error message appears. This is fixed in version 7.0.

WordPerfect 7.0

HP’s duplex printing feature is not available through WordPerfect. See the WordPerfect user’s guide for instructions on duplex printing.

WordPerfect Technical Support


Conflicts with Banner Software

At the time this printer software was released the following known banner printing limitations existed.

Corel Print House

PrintMaster Gold

Publisher


Problems Printing through a ZIP Drive

If your printer is connected to your computer through a ZIP Drive, printer errors may occur if you try to access the ZIP drive during a print job.

To avoid these errors, do not try to access your ZIP drive during a print job.


Problems with 16-bit applications under Windows NT

If you are running 16-bit applications (applications designed for Windows 3.x) under Windows NT, you may encounter printing problems. To avoid any problems, upgrade your software to 32-bit applications that are designed for use with Windows NT.


Problems with Networking

Power Failure While Printing with a jetdirect Device

If a power failure occurs during a print job involving an HP Jetdirect Device, the next print job in the queue could stay in the Ready state indefinitely. To correct this, restore power to the printer, cancel the current print job from the spooler and turn the Jetdirect power off and then on again (also known as recycling the power.)


Web Sites with Current Support Information

Current information about your printer driver may be obtained at the following hp web site:

English	http://www.hp.com/support/home_products

French             	http://www.hp.com/cposupport/fr/

German           	http://www.hp.com/cposupport/de/

Spanish            	http://www.hp.com/cposupport/es/

Portuguese        	http://www.hp.com/cposupport/pr/

Japanese           	http://www.jpn.hp.com/CPO_TC/eschome.htm

Korean          	http://www.hp.co.kr/go/support/

Traditional Chinese     	http://support.hp.com.tw/psd/

Simplified Chinese      	http://www.hp.com.cn/go/support/


Lotus

WordPro Technical Support

(508) 988-2500 (U.S.)

Lotus Technical Support

(508) 988-6400 (U.S.)

e-mail: support@lotus.com

internet: http://www.lotus.com/


Adobe

Adobe Technical Support

(408) 986-6530 (U.S.)

e-mail: techdocs@adobe.com

internet: http://www.adobe.com


Corel

Corel Technical Support

(613) 728-7070 (U.S.)

e-mail: custserv@corel.ca

internet: http://www.corel.ca/support/


Microsoft

Excel Technical Support

(206) 635-7070 (U.S.)

PowerPoint Technical Support

(206) 635-7145 (U.S.)

Publisher Technical Support

(206) 635-7140 (U.S.)

Word for Windows Technical Support

(206) 462-9673 (U.S.)

Internet: http://www.microsoft.com/support/


Broderbund

Print Shop Deluxe Technical Support

(415) 382-4700 (U.S.)

1-800-521-6362 (U.S.)

e-mail: support@broderbund.com or Bbund Tec1@aol.com for America On-Line users

internet: http://www.broder.com/support/support.html


Softkey International
Softkey International, Inc.

Calendar Creator Plus Technical Support

(404) 428-0008 (U.S.)

81-742-7111 (U.K.)


Rand McNally
Rand McNally & Company

(847) 982-0944

e-mail: nmtssupport@randmcnally.com


Intuit

Quicken Technical Support

(520)-295-3090 (U.S.)

internet: http://www.intuit.com/support/


MicroLogic
Mindscape

PrintMaster Gold Technical Support

(510) 652-5464 (U.S.)

internet:http://www.mindscape.com


Sierra

Print Artist Technical Support

1-800-742-7725 (U.S)

internet: http://www.sierra.com


Dr. Solomon's Software, Inc.

Dr. Solomon's Technical Support

internet: http://www.drsolomon.com

CompuServe: GO DRSOLOMON

U.S.

1-800-595-9175

e-mail: support@us.drsolomon.com

U.K.

+44 (0) 1296 318700

e-mail: support@uk.drsolomon.com

Germany

+49 (0) 1805 237678

e-mail: support@de.drsolomon.com