Before Placing a Call

Before placing a call for help, please try these free support options:
1. Quick Help
2. HP Customer Care Online Web Support
3. HP Customer Care Email Support
4. If you are in the U.S., call HP Customer Care Audio Tips, our toll-free automated support line at (877) 283-4684 for fast and simple solutions to commonly asked HP Deskjet printer questions.

If you cannot solve your problem using the above options, call an HP Customer Care service technician while you are in front of your computer and printer. For faster service on the phone and to ensure that we use your time wisely, please be prepared to provide information about what you have tried to do to solve the problem, as well as the following:
1. Your printer's model number, your printer's serial number, your PC's operating system, and other information found in System Information.
2. Messages displayed around the time the situation occurred.
3. Has this happened before? Can you re-create it? How long has this been happening?
4. When did this happen? Did you add any new hardware or software around the time this issue began?