Problems with Printouts
Blank Pages Are Printing
The printer may process pages containing no text or images if:
- One or both print cartridges is empty
- The vinyl tape is not removed from the print cartridge
- A fax is being printed
Check the Print Cartridges
- Raise the printer's top cover to view the Print Cartridge Status icons.
- Replace the print cartridge if it is empty.
- Remove the protective piece of vinyl tape if it is still attached to the print cartridge.
Save a Facsimile (Fax) File in Graphic Format
- Save the fax in a graphic format with a .tiff file name extension.
- Copy and insert the graphic in a word processing document.
- Save the document.
- Print the document in the word processing program.
If you continue to have problems, contact HP Customer Care.
Document Is Printed Off-Center or at an Angle
- Verify that the paper is correctly placed in the In tray.
- Verify that the paper guides fit snugly against the paper.
- Reprint the document.
Parts of the Document Are Missing Or Printed in the Wrong Place
Follow these instructions to reset paper orientation, page size, print margins, and other options:
- Click File > Print, then select Properties.
- Click File > Print Setup, then select Properties.
- Click File > Print > Setup, then select Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.
- Select the Setup tab then verify that the appropriate paper size is selected.
- Verify that the margins are set within the printable area.
- Select Scale to Fit on the Setup tab screen to verify that the text and graphics are correctly scaled.
Printout Does Not Reflect New Print Settings
The printer's default settings may differ from the software application's print settings. Select the appropriate print settings within the application.
Photos Are Not Printing Correctly
- Confirm that the photo media is placed in the In tray with the print side down.
- Slide the paper forward until it stops.
- Slide the paper guides snugly against the paper and push in the tray.
- Use one of the following methods to display the hp deskjet 9xx series screen:
- Click File > Print, then select Properties.
- Click File > Print Setup, then select Properties.
- Click File > Print > Setup, then select Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.
Banners Are Not Printing Correctly
- Verify that the Out tray is raised.
- Verify that Banner is selected on the Setup tab.
- Verify the paper position and type:
- Unfold and refold the paper when several sheets feed into the printer at once.
- Confirm that the unattached edge of the banner paper stack is facing the printer.
- Verify that the correct paper for banner printing is used.
- Confirm that the printer software is operating correctly if gaps appear on the ends of the sheets when printing.
- Windows 95, 98, ME, 2000, and NT 4.0 users: Click Start > Programs > hp deskjet 9XX series to view Release Notes.
- Windows 3.1x users: See Release Notes in the hp deskjet 9XX series program group.
- All users choose A4 or Letter (8.5 x 11 in.)
If you continue to have problems, contact HP Customer Care.