Printer Is Not Printing
Paper Does Not Come Out of the Printer
Follow these instructions to correct the problem.
Check the Printer
- The printer is connected to the power source.
- The cable connections are secure.
- The printer is turned on.
- The media is correctly placed in the In tray.
- The printer's top cover is closed.
- The Rear Access Door is attached.
Check the Printer Lights
- Lift the printer cover to verify that the print cartridges are properly installed if the Print Cartridge Status light is blinking.
- If the Power light is blinking, the printer is in the process of printing.
- If the Resume light is blinking, press the Resume button.
Reinstall the Printer Software
See the Quick Start setup poster for more information.
Error Messages Appear when Using a USB Connection
The Error Message "There was an error writing to LPT1" Appears
You may not have plugged in the USB cable before installing the software.
- Disconnect the USB cable from the printer.
- Insert the printer software CD into the computer.
- Click Start > Run.
- Browse the CD, select Setup, then click Open.
The setup.exe file appears in the Open dialog box.
- Click OK.
- Select the Remove hp deskjet 9xx series software option to remove the software.
- Connect the USB cable to the printer.
The USB installation screen appears.
See the Quick Reference Guide or Quick Start setup poster for more information.
The Error Message "There was an error writing to <name of USB port>" Appears
The printer may not be receiving correct data from the other USB device or hub. Connect the printer directly to the USB port on the computer.
Paper Jams when Using the Rear Access Door
- Remove the paper from the In and Out trays.
- Press the Resume button on the front of the printer.
- If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
- Print the document if the paper jam is cleared.
Proceed to step 5 if the paper jam is not cleared.
Printing with the HP Deskjet Printer
Printer Does Not Turn On
The printer may have drawn too much power.
- Disconnect the power cord from the printer.
- Wait approximately 10 seconds.
- Reconnect the power cord to the printer.
- Press the Power button to turn on the printer.
If you continue to have problems, contact HP Customer Care.