Problems with the Automatic Two-Sided
Printing ModuleBinding Margin Is in the Wrong Place
You may have chosen an incorrect paper orientation.
- Click File > Print, then select Properties.
- Click File > Print Setup, then select Properties.
- Click File > Print > Setup, then select Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.
- Select the Features tab.
- Verify that either Book or Tablet is selected.
- Click Apply.
- Click OK to return to the Print or Print Setup screen.
- Click OK to print the document.
Paper Jams Occur Inside the Automatic Two-Sided Printing Module
Proceed to step 3 if the paper jam is not cleared.
- Turn off the printer.
- Press the button on top of the Automatic Two-Sided Printing Module and lower the access door.
- Remove the paper jam from the module and close the access door.
- Turn on the printer.
- Reprint the document.
Paper Jams Occur in the Printer when the Automatic
Two-Sided Printing Module Is AttachedProceed to step 3 if the paper jam is not cleared.
- Turn off the printer.
- Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module.
- Remove the module.
Automatic Option for Two-Sided Printing Is Missing in the Features Tab
The Automatic Two-Sided Printing Module may not be enabled in the Toolbox. Follow these instructions to correct the problem.
Selecting Automatic Two-Sided Printing Module
- Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox.
- Select the Configuration tab.
- Select Automatic Two-Sided Printing Module.
- Click Apply, then exit the Toolbox.
Printing with the Automatic Two-Sided Printing Module
- Open the file you want to print.
- Use one of the following methods to display the hp deskjet 9xx series screen:
- Click File > Print, then click Properties.
- Click File > Print Setup, then click Properties.
- Click File > Print > Setup, then click Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.
The Two-Sided Printing Margin dialog box appears.
- Select the appropriate page content option and click OK.
- Select Book or Tablet as the page orientation.
- Select Automatic.
Automatic Option for Two-Sided Printing Cannot Be Selected in the Features Tab
An unsupported paper type or size may be selected in the Setup tab.
- Open the file you want to print.
- Use one of the following methods to display the hp deskjet 9XX series screen:
- Click File > Print, then select Properties.
- Click File > Print Setup, then select Properties.
- Click File > Print > Setup, then select Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9XX series screen appears displaying three tab options: Setup, Features, and Advanced.
- Select the Setup tab.
- Verify that a paper type and size supported by the Automatic Two-Sided printing Module is selected.
Paper Size Changes when the Automatic Two-Sided Printing Option Is Selected in the Features Tab
The paper size selected in the Setup tab is not supported by the Automatic Two-Sided Printing Module.
- Click File > Print, then click Properties.
- Click File > Print Setup, then click Properties.
- Click File > Print > Setup, then click Properties.
The option selected varies depending on the software program you are using.
The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.
- Click the Setup tab.
- Verify that a paper size supported by the Automatic Two-Sided printing module is selected.
Only One Side of the Page Prints when the Automatic
Two-Sided Printing Option Is Selected
- Print the document using the manual two-sided printing feature.
- Use a media type supported by the Automatic Two-Sided Printing Module.
- Use a media size supported by the Automatic Two-Sided Printing Module.
Automatic Two-Sided Printing Module
If you continue to have problems, contact HP Customer Care.