Problems with the Automatic Two-Sided
Printing Module

Binding Margin Is in the Wrong Place

You may have chosen an incorrect paper orientation.

  1. Use one of the following methods to display the hp deskjet 9xx series screen:

The option selected varies depending on the software program you are using.

The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.

  1. Select the Features tab.
  2. Verify that either Book or Tablet is selected.
  3. Click Apply.
  4. Click OK to return to the Print or Print Setup screen.
  5. Click OK to print the document.

Paper Jams Occur Inside the Automatic Two-Sided Printing Module

  1. Remove the paper from the In and Out trays.
  2. Press the Resume button on the front of the printer.

Proceed to step 3 if the paper jam is not cleared.

  1. Turn off the printer.
  2. Press the button on top of the Automatic Two-Sided Printing Module and lower the access door.

  1. Remove the paper jam from the module and close the access door.
  2. Turn on the printer.
  3. Reprint the document.

Paper Jams Occur in the Printer when the Automatic
Two-Sided Printing Module Is Attached

  1. Remove the paper from the In and Out trays.
  2. Press the Resume button on the front of the printer.

Proceed to step 3 if the paper jam is not cleared.

  1. Turn off the printer.
  2. Simultaneously press the release buttons located on each side of the Automatic Two-Sided Printing Module.
  3. Remove the module.

  1. Remove the paper jam and replace the module.
  2. Turn on the printer.
  3. Reprint the document.

Automatic Option for Two-Sided Printing Is Missing in the Features Tab

The Automatic Two-Sided Printing Module may not be enabled in the Toolbox. Follow these instructions to correct the problem.

Selecting Automatic Two-Sided Printing Module
  1. Click Start > Programs > hp deskjet 9xx series > hp deskjet 9xx series Toolbox.
  2. Select the Configuration tab.
  3. Select Automatic Two-Sided Printing Module.
  4. Click Apply, then exit the Toolbox.
Printing with the Automatic Two-Sided Printing Module
  1. Open the file you want to print.
  2. Use one of the following methods to display the hp deskjet 9xx series screen:

The option selected varies depending on the software program you are using.

The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.

  1. Select the Features tab and select Two-sided printing.

The Two-Sided Printing Margin dialog box appears.

  1. Click OK to return to the Print or Print Setup screen.
  2. Click OK to print.

Automatic Option for Two-Sided Printing Cannot Be Selected in the Features Tab

An unsupported paper type or size may be selected in the Setup tab.

  1. Open the file you want to print.
  2. Use one of the following methods to display the hp deskjet 9XX series screen:

The option selected varies depending on the software program you are using.

The hp deskjet 9XX series screen appears displaying three tab options: Setup, Features, and Advanced.

  1. Select the Setup tab.
  2. Verify that a paper type and size supported by the Automatic Two-Sided printing Module is selected.

Paper Size Changes when the Automatic Two-Sided Printing Option Is Selected in the Features Tab

The paper size selected in the Setup tab is not supported by the Automatic Two-Sided Printing Module.

  1. Use one of the following methods to display the hp deskjet 9xx series screen:

The option selected varies depending on the software program you are using.

The hp deskjet 9xx series screen appears displaying three tab options: Setup, Features, and Advanced.

  1. Click the Setup tab.
  2. Verify that a paper size supported by the Automatic Two-Sided printing module is selected.

Only One Side of the Page Prints when the Automatic
Two-Sided Printing Option Is Selected

Use the following solutions:

See also:

Automatic Two-Sided Printing Module

Manual Two-Sided Printing

If you continue to have problems, contact HP Customer Care.