Printer Is Not Printing

Paper Does Not Come Out of the Printer

Follow these instructions to correct the problem.

Check the Printer

Verify the following:

  1. The printer is connected to the power source.
  2. The cable connections are secure.
  3. The printer is turned on.
  4. The media is correctly placed in the In tray.
  5. The printer's top cover is closed.
  6. The Rear Access Door is attached.
Check the Printer Lights
  1. Lift the printer cover to verify that the print cartridges are properly installed if the Print Cartridge Status light is blinking.
  2. If the Power light is blinking, the printer is in the process of printing.
  3. If the Resume light is blinking, press the Resume button.
Reinstall the Printer Software

See the Quick Start setup poster for more information.

Error Messages Appear when Using a USB Connection

The Error Message "There was an error writing to LPT1" Appears

You may not have plugged in the USB cable before installing the software.

  1. Disconnect the USB cable from the printer.
  2. Insert the printer software CD into the computer.
  3. Click Start > Run.
  4. Browse the CD, select Setup, then click Open.

The setup.exe file appears in the Open dialog box.

  1. Click OK.
  2. Select the Remove hp deskjet 9xx series software option to remove the software.
  3. Connect the USB cable to the printer.

The USB installation screen appears.

  1. Install the USB software.

See the Quick Reference Guide or Quick Start setup poster for more information.

The Error Message "There was an error writing to <name of USB port>" Appears

The printer may not be receiving correct data from the other USB device or hub. Connect the printer directly to the USB port on the computer.

Paper Jams when Using the Rear Access Door

  1. Remove the paper from the In and Out trays.
  2. Press the Resume button on the front of the printer.
  3. If you are printing labels, verify that a label did not become detached from the label sheet while passing through the printer.
  4. Print the document if the paper jam is cleared.

Proceed to step 5 if the paper jam is not cleared.

  1. Open the Rear Access Door by turning the knob counter-clockwise and removing the door.

  1. Remove the paper jam, then replace the Rear Access Door.
  2. Print the document.

See also:

Printing with the HP Deskjet Printer

Printer Does Not Turn On

The printer may have drawn too much power.

  1. Disconnect the power cord from the printer.
  2. Wait approximately 10 seconds.
  3. Reconnect the power cord to the printer.
  4. Press the Power button to turn on the printer.

If you continue to have problems, contact HP Customer Care.