Email Support
One-to-one email gives you direct answers to your questions from an HP Customer Care service technician. Enter your question on a Web form and receive an email reply (responses are normally provided within 48 hours, excluding holidays). Compared to the User Community Forums, email support is a great option for more technical questions or when you need an answer that is tailored to your specific system.
Go to System Information to find information that you will need to fill out the email question submittal form.
Note: Clicking the "HP Deskjet Email Support" link above will launch your default Internet browser. Internet access is required to use this feature.